Terms of Service
Last Updated August 9th, 2026
General
These Terms of Service (“Terms” or “Agreement”) are a legally binding agreement between you (“you,” “your,” or “User”) and Arum Company, LLC (“Arum,” “we,” “us,” or “our”) governing your access to and use of arumapp.com, beta.arumapp.com, any sites hosted on them, and any related applications or software (together, the “Platform”). Please read them carefully.
By creating an account, clicking to accept, or otherwise accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Cookie Policy, which are incorporated by reference. If you do not agree, you may not access or use the Platform.
ARBITRATION NOTICE. Except for the disputes described in Section 20, you and Arum agree that disputes will be resolved by binding individual arbitration, and you and Arum each waive the right to a trial by jury and the right to participate in any class or representative action. You may opt out of arbitration within 30 days as described in Section 20.
1. Overview
Arum is a marketplace that connects homeowners/renters and other clients (“Clients”) with independent creators who offer interior styling and design help (“Creators”). Arum provides the platform, the tools, and the payment infrastructure that allow Clients and Creators to find each other, communicate, and transact. Arum is not an interior design firm, does not provide design services itself, and is not a party to the agreement formed between a Client and a Creator. Creators are independent third parties and are not employees or agents of Arum. References to “Users” include both Clients and Creators.
2. Eligibility
2.1 You must be at least 18 years old and able to form a legally binding contract to use the Platform. By using the Platform, you represent and warrant that you meet these requirements, that the information you provide is accurate, and that your use complies with all applicable laws.
2.2 If you use the Platform on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and “you” refers to that entity.
3. Accounts and registration
3.1 To use most features, you must create an account and provide accurate, current, and complete information. You agree to keep it up to date.
3.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at [Contact Email] if you believe your account has been compromised.
3.3 As part of the Platform, Creators create a public profile that may include a name, photo, portfolio content, services, and pricing. Profile content is subject to these Terms and our Privacy Policy.
3.4 We may suspend, restrict, or terminate an account at any time for violation of these Terms or for any lawful reason.
4. How Arum works
Clients may book services from Creators through the Platform at the prices and service tiers made available. When a Client books a service and the Creator accepts, a direct agreement is formed between that Client and that Creator for the performance of the service. Arum facilitates and processes the transaction but is not a party to that agreement and is not responsible for the performance, quality, timeliness, safety, legality, or outcome of any service, advice, or recommendation.
5. Payments and fees
5.1 Fees. Arum charges a fee on transactions, which may include a percentage retained from the Creator and a service fee charged to the Client. The applicable fees are disclosed before a transaction is completed. Arum may change its fees on a going-forward basis.
5.2 Payment processing. Payments and payouts are processed by our third-party payment processor, Stripe. By using the payment features, you agree to Stripe’s applicable terms, including the Stripe Services Agreement at https://stripe.com/legal/ssa, and you authorize Arum and Stripe to collect, process, and disburse funds and to verify the information you provide. Arum does not store full payment card numbers.
5.3 Holding and release of funds. When a Client books a service, the Client’s payment may be collected and held until the service is completed and any applicable review window has passed, after which the funds are released to the Creator, less Arum’s fee. Payout timing may vary based on Stripe’s processing.
5.4 Refunds, cancellations, and disputes. Cancellation and refund eligibility depend on the stage of the service and are described at the point of booking. If a Client and a Creator disagree about a service, Arum may, in its discretion, help facilitate a resolution, but Arum is not obligated to issue refunds and is not a party to the underlying dispute. Chargebacks and payment disputes are handled in accordance with Stripe’s processes.
5.5 Taxes. You are responsible for determining and paying any taxes that apply to your own income, purchases, or activities in connection with the Platform.
5.6 Delinquent amounts. If you owe amounts that remain unpaid, or if a chargeback or reversal occurs, we may suspend your account and recover the amounts owed, including reasonable costs of collection.
6. No off-platform transactions (non-circumvention)
The value of Arum depends on Clients and Creators transacting through the Platform. If you are introduced to another User through Arum, you agree not to solicit, arrange, or complete that transaction, or substantially similar future transactions with that User, outside the Platform in order to avoid Arum’s fees, for as long as you use the Platform and for twelve (12) months afterward. Attempting to take Arum-introduced relationships off-platform to circumvent fees is a material breach of these Terms and may result in suspension or termination of your account and other remedies available to us.
7. Creators are independent contractors
Creators are independent contractors and are solely responsible for the services they provide, their own taxes, their own tools, insurance, and licenses, and their compliance with applicable laws. Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship between Arum and any Creator. Creators are also subject to the separate Creator Agreement, which applies in addition to these Terms.
8. Messaging and communications
The Platform includes messaging features that let Users communicate with each other. You are solely responsible for your messages and must not send content that is unlawful, infringing, harassing, deceptive, or otherwise objectionable. We do not routinely monitor messages but may access, store, or review them as needed to operate the Platform, enforce these Terms, or comply with law.
9. Community spaces
We may operate or link to community spaces for Creators, such as a group hosted on a third-party platform. Those spaces are governed by the third party’s own terms, and content shared there is provided by Users. Your participation is voluntary and at your own risk, and we may moderate or remove content or participants but are not obligated to.
10. User content
10.1 You may upload photos, images, text, portfolio content, and other materials (“User Content”). You keep ownership of your User Content.
10.2 You grant Arum a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, display, reproduce, distribute, and adapt your User Content as needed to operate, provide, and promote the Platform and the services you request.
10.3 You represent and warrant that you own or have all rights necessary to share your User Content and to grant the license above, and that your User Content does not infringe or violate the rights of any third party or any law. If your User Content shows a person’s home or an identifiable individual, you confirm that you have obtained the permission needed to photograph and share it.
10.4 We do not control User Content and are not responsible for it. We may, but are not obligated to, remove or restrict User Content that we believe violates these Terms or the law.
11. Our Content and Trademarks
The Platform, including the Arum name, logo, design, text, graphics, software, and other content we provide, is owned by Arum or its licensors and is protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, or create derivative works from any part of the Platform, and you may not use the Arum name or marks without our prior written consent.
12. Feedback
Some browsers offer a “Do Not Track” signal. Because there is no common standard for interpreting it, the Platform does not currently respond to Do Not Track signals.
13. Prohibited Conduct
You agree not to: violate any law or the rights of others; post false, misleading, harassing, infringing, or objectionable content; impersonate any person or misrepresent your affiliation; circumvent Arum’s fees as described in Section 6; interfere with, disrupt, or attempt to gain unauthorized access to the Platform; scrape or harvest data; or use the Platform for any unlawful or unauthorized purpose.
14. Third-Party Services
The Platform relies on and may link to third-party services, including Stripe for payments and other providers. We do not control and are not responsible for third-party services, their content, or their terms, and your use of them is at your own risk and subject to their own terms and policies.
15. Copyright and DMCA
We respect intellectual property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. If you believe content on the Platform infringes your copyright, send a notice with the information required by the DMCA to [Contact Email]. We may remove infringing content and terminate the accounts of repeat infringers.
16. Disclaimers; No Warranties
The Platform and all services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law. Arum does not warrant that the Platform will be uninterrupted, secure, or error-free. Arum does not guarantee, endorse, or take responsibility for the taste, judgment, advice, quality, timeliness, safety, or results of any Creator’s services, for any products a Client purchases based on a Creator’s recommendations, or for any in-person interaction between Users. Any decision to act on design advice, to buy products, or to allow another person into a home is made at the User’s own risk.
17. Limitation of Liability
To the fullest extent permitted by law, Arum and its members, managers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to the Platform or any service booked through it, whether based in contract, tort, or any other theory, even if advised of the possibility of such damages. To the fullest extent permitted by law, Arum’s total aggregate liability for all claims relating to the Platform will not exceed the greater of the total fees you paid to Arum in the three (3) months before the event giving rise to the claim, or one hundred U.S. dollars ($100).
18. Indemnification
You agree to defend, indemnify, and hold harmless Arum and its members, managers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Platform, your User Content, the services you provide or purchase, your interactions with other Users, or your violation of these Terms or any law or third-party right.
19. Term, termination, and modification of the Platform
These Terms apply while you use the Platform. You may stop using the Platform at any time. We may suspend or terminate your access at any time for violation of these Terms or for any lawful reason, and we may modify or discontinue the Platform or any feature at any time. Provisions that by their nature should survive termination, including payment obligations, non-circumvention, license grants, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.
20. Dispute Resolution and Arbitration
20.1 Informal resolution first. Before starting arbitration, you and Arum agree to try to resolve the dispute informally for at least sixty (60) days after written notice, which for Arum should be sent to hello@arumapp.com
20.2 Binding arbitration. Except as provided below, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules, rather than in court. The arbitrator will decide all issues, except that a court may decide questions about the enforceability of this arbitration provision.
20.3 Class action waiver. You and Arum agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any class or representative proceeding.
20.4 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief for intellectual property infringement or unauthorized access to the Platform.
20.5 Opt-out. You may opt out of this arbitration provision within thirty (30) days of first accepting these Terms by sending written notice to [Contact Email] with your name, the email on your account, and a statement that you wish to opt out. Opting out does not affect the rest of these Terms.
20.6 Governing law and venue. These Terms are governed by the laws of the State of Michigan, without regard to conflict of law rules. To the extent a dispute is not subject to arbitration, it will be brought exclusively in the state or federal courts located in Kent County, Michigan, and you consent to their jurisdiction.
21. Changes to these Terms
We may update these Terms from time to time. Changes apply on a going-forward basis, and we will update the “Last updated” date. For material changes, we will provide reasonable notice, such as by posting on the Platform or emailing you. Your continued use of the Platform after changes take effect means you accept the revised Terms.
22. Miscellaneous
These Terms, together with the Privacy Policy, Cookie Policy, and Creator Agreement, are the entire agreement between you and Arum regarding the Platform. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent, and we may assign them freely. Section headings are for convenience only. You consent to receive communications from us electronically. Questions about these Terms may be sent to Arum Company, LLC, hello@arumapp.com
Contact Us
If you have questions about this Privacy Policy, contact us at:
Arum Company, LLC
hello@arumapp.com