Information we collect

We collect Personal Information that you provide and that is needed to operate the marketplace. Depending on whether you are a Client or a Creator, this may include your name, email address, phone number, account and profile details, the content and portfolio images you upload, messages you send through the Platform, and payment or payout information. You are not required to provide this information, but if you do not, you may not be able to use parts of the Platform. By submitting information through the Platform, you consent to our use and disclosure of it as described here. We keep Personal Information only as long as needed for the purposes described, to resolve disputes, and to meet legal obligations.

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How information flows between Clients and Creators

Because Arum is a marketplace, some information is shared between users to make a service possible. When a Client books a Creator, we share the information each side needs to communicate and complete the service, such as names, relevant project details, and messages sent through the Platform. Creator profiles, including portfolio content, are visible to Clients. You are responsible for the information you choose to share with the other party, and for obtaining any permissions needed for content you upload, for example a Client’s permission before a Creator posts photos of their home.

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Payments and payouts

Payments from Clients and payouts to Creators are processed by our payment processor, Stripe. When you make a payment or set up payouts, your payment information is collected and processed by Stripe under its own terms and privacy policy. Arum does not store full payment card numbers. We receive limited transaction information needed to operate the marketplace, such as whether a payment succeeded and the status of a payout.

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Communications from us

We may use your name and email to send you account and service messages, and, unless you opt out, occasional messages about features or offers we think you will find useful. You can opt out of promotional messages at any time using the unsubscribe link or by contacting us.

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How we disclose information

We disclose Personal Information in the following circumstances:

• By law or to protect rights: to comply with legal obligations, respond to lawful requests, prevent fraud or wrongdoing, enforce our agreements, or protect the rights, property, or safety of Arum, our users, or others.

• Service providers: with providers who process information on our behalf, including hosting, payment processing (Stripe), analytics, and customer support providers, who are authorized to use it only to provide services to us.

• Between users: as described above, to make a booked service possible.

• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

We do not sell your Personal Information, and we do not share it with third parties for their own advertising or direct marketing.

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Accessing, changing, or deleting your information

You can review, update, or request deletion of your account information by contacting us at hello@arumapp.com. We will act on your request as required by law. We may retain some information as needed to prevent fraud, resolve disputes, enforce our agreements, and comply with legal obligations, so not all information may be removed.

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How we use your information

We use the information we collect to operate the Platform and your account; enable bookings and communication between Clients and Creators; process payments and payouts through Stripe; communicate with you; improve, personalize, secure, and support the Platform; detect and prevent fraud and abuse; enforce our Terms; and comply with legal obligations.

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